Setting up Teamviewer to get Remote Support

If you require remote support from the Hectre administrators, follow the steps below to install TeamViewer Quick Support on your:

• Computer
• iPhone or iPad

Installing TeamViewer on Your Computer

Step 1

• Go to the TeamViewer official website
• Choose your computer operating system (1 in image below)
• Click "Download" for TeamViewer QuickSupport (2 in image below)

Step 2

• Open the downloaded TeamViewer application
• Select the check boxes to allow your screen, mouse, and keyboard to be accessed
• Click Continue

Step 3

• Copy the information for Your ID and Password
• Send this information with your Hectre representative

A Hectre administrator will now be able to access your device to locate and fix any issues.

Installing TeamViewer QuickSupport on Your iPhone or iPad

Step 1

• Open the App Store

Step 2

• Search for TeamViewer Quick Support
• Click Get

Step 3

• Open the app
• Click Allow when the app asks to access your device
• Click Send Your ID (see image below)
• Choose your method to send this ID to your Hectre administrator

A Hectre administrator will now be able to access your device to locate and fix any issues.