Setting up Teamviewer to get Remote Support

If you require remote support from the Hectre administrators, follow the steps below to install TeamViewer Quick Support on your:

  • Computer
  • iPhone or iPad

Installing TeamViewer on Your Computer


Step 1

  • Go to the TeamViewer official website
  • Choose your computer operating system (1 in image below)
  • Click "Download" for TeamViewer QuickSupport (2 in image below)


Step 2

  • Open the downloaded TeamViewer application
  • Select the check boxes to allow your screen, mouse, and keyboard to be accessed
  • Click Continue


Step 3

  • Copy the information for Your ID and Password
  • Send this information with your Hectre representative


A Hectre administrator will now be able to access your device to locate and fix any issues.



Installing TeamViewer QuickSupport on Your iPhone or iPad


Step 1

  • Open the App Store


Step 2

  • Search for TeamViewer Quick Support
  • Click Get


Step 3

  • Open the app
  • Click Allow when the app asks to access your device
  • Click Send Your ID (see image below)
  • Choose your method to send this ID to your Hectre administrator


A Hectre administrator will now be able to access your device to locate and fix any issues.

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