Why is my Video not Uploading Successfully?

There are 2 areas of the app where you can upload images/videos:

For creating a Color Parameter
When creating a group for sizing

If you encounter a Failed to Upload status for either of the above, please check the below points:

🛜 Internet Connection

Your TopDown computer must be connected to a stable internet connection to upload scan

open a web browser and search "Speed Test"
click Run Speed Test

if the results is "poor" or "weak", you may encounter problems uploading videos

Note: videos that have failed to upload will be stored on the TopDown computer and will automatically try to re-upload when connected to stable internet.

📸 Image Quality

Blurry images may fail to process due to low fruit detection

Trucks should pass under the camera at a constant speed of around 1–3mph (2–4km/h) to get the best results

Dark images may fail to process

We suggest installing an overhead light to handle dark times
contact your Spectre representative if you still encounter this issue after installing a light, or if images appear dark despite being a bright day

🟫 Bin Corners Missing

Spectre uses the upper four corners of fruit bins to help detect and size the apples. If any of the four upper corners of a bin are missing, the bin may not be detected

Make sure your camera is far enough away from the top of the truck
Have the truck drive under the camera in a straight line