Why has my Group of Images Failed to Upload?

🛜 Internet Connection

A stable internet connection is required to upload images. If your connection is unstable, the upload may fail. Don't worry—failed uploads captured while offline are stored on your device. You can find and re-upload them from results page once back online.

To test if your internet connection is sufficient:

1. Open the web browser on your mobile device or a PC using the same internet connection.

2. Search for "Speed Test" and click on "Run Speed Test."

   
   

   

3. If the result is "poor" or "weak," you will likely encounter problems uploading images.

   
   

   

📸 Image Quality

Images that are blurry or too dark may fail to process because the app might not detect the fruit properly. To avoid this:

• Hold your device steady when taking pictures.
• Ensure the lighting is bright enough.

🟫 Bin Corners Missing

The app uses the four corners of fruit bins to help detect and size the apples. If any corners of the bin are missing in the image, the fruit may not be detected correctly.

Please check our articles on how to capture images for the best results.

🔄 Photos Taken from the Wrong Side

By default, the app is set up to size bins photographed from the longest side. If your images are taken from the wrong side, the app may not process them correctly.

• Standard setup: Take images while facing the longest side of the bin.
• Custom setup: If your account is configured for the shortest side, always take images from the shortest side.